Return and Refund Policy

Return and Refund Policy for Cavirelume

At Cavirelume, we prioritize the integrity of our relationship with the Hong Kong community. This document outlines our protocols for returns, exchanges, and refunds. Our framework is built on a foundation of transparency, ensuring that every interaction remains professional and aligned with regional standards. We recognize that physical decorative items must meet your expectations once they arrive in your home, and our policies reflect this commitment.

The Trust-Based Payment Model

To foster a transparent environment, Cavirelume operates exclusively via Cash on Delivery (COD). We believe that you should have the opportunity to receive your order at your doorstep before any transaction occurs. This model eliminates the need for upfront digital payments and ensures that you remain in control of your purchase until the moment of delivery. Because we only accept physical currency at the point of arrival, our subsequent refund processes are handled with specific attention to security and validation.

Eligibility for Returns

We provide a 30-day return window starting from the date your order is delivered to your Hong Kong address. If you find that the decorative item does not meet the necessary criteria for your space, you may initiate a request within this timeframe. We accept return requests based on the following specific circumstances:

• Arrival of Damaged Items: If the product sustains damage during transit.
• Incorrect Deliveries: If the item received does not match the specifications of your order.

To maintain the standards of our handmade collection, we ask that items remain in their original condition.

The Collection Process

Once your return request is validated and accepted, we facilitate a smooth recovery of the item. We coordinate a pickup from your location based on your convenience. Our team works with local logistical partners to ensure this process is efficient and requires minimal effort from your side.

We believe in a fair exchange of value; therefore, the return process is completely free of cost. Cavirelume does not impose restocking fees, administrative charges, or logistical penalties. The price you see is the only price involved, and returning an item should not create a fiscal burden.

Inspection and Validation

When the returned item reaches our facility, it enters a mandatory inspection phase. We dedicate 1 business day to review the condition of the product and validate the reason for the return. This internal step is vital to maintain the quality of our inventory and to ensure that the resolution we provide, whether an exchange or a refund, is appropriate and accurate. Once this assessment is complete, we will notify you of the outcome via [email protected] .

Available Resolutions: Exchange or Refund

Upon the successful inspection of your return, you have two primary paths for resolution:

1. Item Exchange

If you prefer to receive a replacement, we offer an exchange provided the specific item is currently in stock. This is often the efficient way to ensure you receive a product that meets your needs. If the desired item is unavailable, we will proceed with the refund protocol.

2. Refunds

Because our initial transaction method is Cash on Delivery, we do not have an existing digital payment path to reverse. Therefore, all refunds are issued exclusively via bank transfer.

• Data Request: Our team will reach out to your registered email address to request your bank account details.
• Accuracy of Information: It is essential that the banking details provided are accurate. We rely on the information you submit to ensure the funds reach the correct destination.
• Processing Timeline: Once we receive your valid banking information, we initiate the transfer within 1 business day .
• Reflection Period: While we process the transaction immediately, the amount typically takes 10 to 12 business days to reflect in your account. This duration is subject to the internal processing times of your specific banking institution within Hong Kong.

Privacy and Data Handling

In compliance with the Personal Data (Privacy) Ordinance (PDPO), any banking information or personal identifiers shared during the refund process are handled with the highest level of confidentiality. We use this data solely for the purpose of executing the bank transfer. Your fiscal details are not stored for marketing purposes and are protected against unauthorized access. We understand the sensitivity of banking data and adhere to strict digital safety protocols to ensure your information remains secure throughout the resolution process.

Regulatory Alignment

This policy is designed to meet the transparency requirements of global advertising platforms and the legal expectations of the Hong Kong jurisdiction. By clearly stating our timelines, fees (or lack thereof), and methods, we ensure that our customers have a comprehensive understanding of their rights and our obligations. We operate with a focus on local service, ensuring that our resolution path is as handmade and intentional as the decor we provide.

Contact and Support

For any questions regarding a return or to check the status of a pending refund, please communicate with our team. We are here to provide clarity and ensure that your experience with our brand remains positive, even when a product is not the right fit.

Email: [email protected]

Territory: Hong Kong Operations Only