Shipping Policy

Shipping Policy for Cavirelume

This document outlines the logistics and delivery standards for Cavirelume. Our distribution network is designed to serve the Hong Kong region exclusively, ensuring that our handmade decorative items reach your doorstep through a streamlined and transparent process.

Internal Handling and Dispatch

Every order placed with us undergoes a mandatory processing phase. We dedicate 1 business day to internal handling, which includes quality validation, secure packaging, and logistical preparation. This duration ensures that your items are ready for transit. Once this stage concludes, your package is handed over to our local courier partners.

Geographic Scope and Fees

We focus our operations solely within the territories of Hong Kong. We do not facilitate international shipping or cross-border deliveries. To maintain a straightforward experience for our local community, we provide delivery free of cost. There are no hidden fees, fuel surcharges, or minimum purchase requirements to qualify for this service.

Fulfillment Timeline

The journey of your order from our facility to your location follows a specific schedule:

• Processing Time: 1 business day.
• Transit Time: 1 to 2 business days.
• Total Estimated Timeline: 2 to 3 business days from the moment of purchase.

Business days are defined as Monday through Friday, excluding public holidays observed in Hong Kong. While we aim for consistency, please note that external factors like inappropriate weather or public events may influence these windows.

Accuracy of Information

To maintain the integrity of our delivery system, we rely on the precision of the data provided during the checkout process. It is essential to supply a complete and accurate delivery address. Inaccurate or incomplete details can result in delays or failed attempts. Cavirelume is not responsible for complications arising from incorrect address submissions. Please review your details before finalizing your order to ensure a smooth arrival.

Compliance and Regulatory Standards

Our shipping practices are built to align with local requirements and global advertising benchmarks. We operate in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong when handling your contact and location details for delivery purposes. By providing your shipping information, you consent to its use for the sole purpose of order fulfillment and logistical communication.

Support

If you have questions regarding a specific shipment or our general logistics, please reach out to our team at [email protected] . We prioritize clear communication to ensure your experience remains efficient and professional.